- panadero escribió:
- [justify]Quizas tengas que llevarlo al servicio técnico pues el problema de los botones que explicas a mi personalmente no me ha pasado nunca.
En cuanto a la conexión de datos, cuando le insertas la tarjeta SIM automáticamente o al cabo de pocas horas recibes un mensaje con la configuración de tu operador sin que tu tengas que ajustar ningún parámetro.
Creo que esa es la teoría, pero llevo días intentándolo y os copio el chat con un currela de Vodafone UK:
Welcome to Vodafone! You will now be connected with a service adviser. We’re looking forward to assisting you today.
You are now connected with Swapnil.
Swapnil: Hello, you're chatting with Swapnil, one of Vodafone's online customer service specialists. May I take your full name and mobile number please?
You: HI, I'm constantly receiving a message that displays: "To correctly identify yo, you need to be connected...
You: Hi Swapnil, I don't know mi phone nr
Swapnil: I will surely check details for you
Swapnil: How are you?
Swapnil: Could you please dial *#100# to check your number ?
You: it says to switch WI-FI off and then on
You: 075541576**
Swapnil: Thanks !
You: and I've done again and again
You: I even got a SMS telling I have a freebie allowing me to use data but I can't connect
Swapnil: Allow me a moment to open your account
You: of course, thank you
Swapnil: Thanks for being online
Swapnil: Could you please tell me which handset do you have ?
You: Huawei G300
Swapnil: Could you please tell me have you tried accessing after switching Wi-Fi to off?
You: lots of times
Swapnil: Could you please tell me are you facing issue while accessing internet? Am I correct?
You: I'm connected using a laptop
You: but I can also use WI-FI
You: on the phone
Swapnil: Could you please remove SIM card and Battery ?
You: yes, 1 minute
You: OK
You: I made it
You: do you want the IMEI?
Swapnil: Please reinsert SIM and Battery.Switch on the phone, I am sure you will not face any issue .
You: OK
You: it's restarting
Swapnil: Sure !
You: there's an update by vodafone but i can't install it
Swapnil: What issue you are facing while updating it ?
You: don't know, it was in Spanish and said something like "you can't connect to vodafone"
Swapnil: Allow me a moment to speak to our technical team.
You: I also turned FB on and says I have no connection to internet
Swapnil: Thanks for being online
Swapnil: Our technical team has advised you to send a text WEB to 40127 in order to get a text with automatic settings. I would request you to install the settings and I am sure that you will be able to access internet on your phone.We at Vodafone strives to deliver best to our customers as we want to see them happy and Smiling
You: I think I did that this morning and the only thing I got was a link to a page explaining that navigation could have costs
You: you are very kind but this is difficult and exhausting
You: yes, exactly what I sent this morning
Swapnil: I think you may have send some other text as this SMS won't have any link as we are asking for setting through text to access internet and link will not work if the settings are not correct.
You: i received the same SMS again:
Swapnil: Allow me a moment
You: to make sure you can access the internet on your mobile we are sending your phone settings by text. Depending on your chosen plan....
You: and after that, a link to the plans
You: but I don't know what I am supposed to do with the SMS
Swapnil: Allow me a moment
Swapnil: I really appreciate your patience, Allow me 3-5 minutes to speak to technical team for you
You: I bought the phone 3 days ago, 5 minutes is nothing
Swapnil: Thanks !
Swapnil: Thanks for being online
Swapnil: I need to connect you to concern team in order to get this sorted for you
Swapnil: Would that be fine with you?
You: nice
You: thank you
Swapnil: Allow me a moment to call you.
Swapnil: Could you please help me with you alternate number as they can ask you to change setting on your phone?
You: 077875996**
Swapnil: Thanks
You: but I advice you my English isn't very good
Swapnil: Please stay connected while I connect you to concern team
Swapnil: I have connected you call to concern team
Swapnil: Thanks for chatting with me
Swapnil: Have a great weekend
This chat has been ended by your Vodafone Representative
Y después de eso 15 minutos de música y una operadora que me hace repetir lo mismo otra vez, una alegría